🚚 Shipping & Returns Policy – openboxdeals.co.za

1. Shipping

• We deliver nationwide across South Africa via the courier guy or other reliable couriers.

• Delivery fees are calculated at checkout and depend on your location and order size.

• Estimated delivery time: 3–7 working days after order processing.

• Once shipped, tracking details will be provided via email/WhatsApp.

• We are not responsible for delays caused by couriers, strikes, weather, or incorrect address details provided by the customer.

2. Collections

• Customers may opt to collect from our warehouse at:
  📍 4 Jasper van der Westhuizen Street, Potchefstroom

• Collection must be arranged at least 24 hours in advance.

3. Returns & Refunds

Due to the nature of open-box sales:

• No returns, refunds, or exchanges will be accepted.

• All items are sold voetstoots (as-is), with no guarantees.

• The only exception is:

  1. If you received the wrong item (not matching your order)

In such cases, you must notify us within 48 hours of delivery at info@openboxdeals.co.za. We may request photos of the item before arranging a resolution.

4. Damaged Parcels in Transit

• All parcels are checked and packed securely before dispatch.

• If your parcel arrives visibly damaged, you must notify the courier upon receipt and contact us immediately.

• Courier liability rules will apply. We do not accept liability for damages by the courier.